Godish - $100 Gift Card
Dish is running a promotion for a 2-year deal, with no hidden fees, and guaranteed price lock. Included in a $100 Gift Card and some other incentives such as Netflix and 3 months movie packs.
I accepted the offer and was immediately charged a "one-time" admin fee of $49; which reduces the gift card to $51. Then I expected to have the card sent to me upon activation as promised by Dish, but was provided an email with a link to "MPellSolutions to redeem my gift card. MPELL then instructs me to purchase either a money order or cashiers check for $2.95 and send them or they won't process a request for me to receive the promised $100.00. I called Go-Dish on Monday evening (Nov 30, 2015) and a lady who only identified herself as the night supervisor was pretty hostile and insisted on telling me that I had no choice but to comply if I wanted the $100.
She did manage to stop talking over me as I insisted that I was going to remain polite, but respectfully disagreed with her and asked for the name and contact information to a supervisor. She gave me the name "Dusty" and stated that he wasn't in. She also gave me a regular number, which I will follow up with.
There are certainly some ad issues at stake here, along with very deceptive customer service principles.
Reason of review: False Advertisement.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
Location: Byhalia, Mississippi
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Please avoid publishing any personal information and promotional content
We also responded to an ad, GoDISH. Promo enticed us with $2 - $100 gift cards.
July 1, 2020 called GoDISH, A minimum of 4 times I completely stopped conversation with sales rep. Stating unequivocally I wanted the "BUNDLE PACKAGE". TV, INTERNET AND WIFI (PHONE SIGNAL). I WAS ASSURED THAT WOULD BE NO PROBLEM.
STRAIGHT OUT LIE. CONFUSED WHY A DIFFERENT COMPANY WAS SENDING MODEM DOR INTERNET (CENTURY LINK). I LATER WAS TOLD I MUST HOOKUP MODEM (INSTALLATION TECH REFUSED) NOW I KNOW WHY, A CABLE COAXIAL FOR TV IS DIFFERENT TECHNOLOGY THANK DSL FOR INTERNET. THESE PEOPLE MISLEAD AND WHEN PRESSED FOR ANSWERS LIE JUST TO FILL ORDER THEN ATTEMPT TO CHARGE YOU FOR 23 MOTHS FEES AND OTHER CHARGES.
THATS NOT ALL, THE LAZY SOB DIDNT RUN NEW COAX, HE CUT MY EXISTING COAXIAL TO MAKE TV CONNECTION WORK. INSULT TO INJURY.
I AM MAKING AS MUCH NOISE ABOUT THIS AS POSSIBLE, TO THE WARRY CONSUMER, DO YOUR HOMEWORK BEFORE YOU CONSIDER THIS COMBINATION OF SERVICES. THEY WILL MISLEAD AND LIE JUST TO STEAL MONEY.
They are liers they told me i get a 100.00 gift card
wow what a scam *** take advantage of the little guys ill call dish and *** and report to the bbc also
Try to get your $100 gift card after the install date. Not going to happen.
Dish told me to lie and tell them I was not a customer yet.
What a hassle. I'm sure DISH is not happy with this situation.
I was told my new plan with Direct TV included a $100.00 AMX Card ....BIG JOKE ! This venture has turned out to be the biggest scam ever...I have called at least 8 different phone #โs for go dish.
No one knows anything and I have had two hang ups on me.....pitiful customer service.
I was finally directed to offers.gofish.com to complete form....big joke, could not find the form on the site. Guess Iโll try tomorrow but at point I really wish I had stayed with Dish Martha Weatherall
Go fish has pitiful customer service and does not honor their promotional offers.
I was told I would be sent the card in 6 weeks..guess i had forgot all about it until this a.m. when i was going through papers on my desk and seen where i wrote it down. Come to find out i had to jump through hoops to get it ..lesson learned here..when my contract is up I'm out..
I am thinking of changing from Direct TV to Dish but now I am concerned that their 2 year lock and $100 gift card is a gimmick???
I believe this is false advertising and they should be reported as fraudulent.
Don't you hate it when they don't do exactly as they want you to believe...
Wish I had read this before accepting dish offer!!! I am experiencing the same problems.
Can't get online to obtain gift card (now only worth $51.00 after paying the $49.00 fee) called the and now they are going to mail me the paperwork to complete which I should receive within 10 days and was advised to call back if I don't receive it. I have voiced my displeasure to the poor customer service rep that got my call!!!!!
I was told same thing. I got dish installed I'm march 2019 never recieved qualifying email Called dish 3 way called was told they would send paperwork in mail.
Still waiting for paperwork. Me and dish 3 way called 3 times and always lies.
We have been hung up on more or less called liars. I also let the rep have a piece of my mind.
I know that you give specials to new customers but why can't you give a special to a customer that has been with you for several years. Like a special for $60 for 2 years?
I called on September 10th, 2018 about the $100 gift card. I was told that DISH would mail a form for us to complete for the $100 Visa gift card as I am not proficient with the computer.
The representative also said they would listen to our messages for the promise of an extra $50.00. So far, nothing.
Please respond. Thank you #8255 90** **52 0184 (***) *45-2809
I have yet to receive my 100.00 gift card. If I get this same run around, They can come take there damn dish out of my house.
Please read Chris Cavender's post from April 10th below
I too have not received a gift card. Have called several times and have been told forms have been mailed.
I wish a hundred times over I had stayed with Direct TV. They are now offering me a $300 gift card to come back to them
I would go back to them. Iโm wishing Iโd have stayed with direct tv also.
These people have done nothing but lie to me from day one and tried sticking me with old timey receivers after telling me I would be getting the new hopper 3. It took them over a week and many angry calls to get the dish mounted.
They sat it down on my grass when they came out for installation and didnโt have the supplies they needed to finish their job..... itโs been a mess Iโm already regretting...
i have gotten the same offer cept the 100 will be put on my account.
As soon as I can cancel without a fee I will be gone and they will lose my monthly payments for the next 20-30 years. I called dish directly, as I feel they need to share responsibility for their authorized retailers.
They wonโt help.
They are well aware of this scam, yet donโt seem to care as long as they can blame it on a 3rd party. They are just as guilty by proxy.