Dish is running a promotion for a 2-year deal, with no hidden fees, and guaranteed price lock. Included in a $100 Gift Card and some other incentives such as Netflix and 3 months movie packs.
I accepted the offer and was immediately charged a "one-time" admin fee of $49; which reduces the gift card to $51. Then I expected to have the card sent to me upon activation as promised by Dish, but was provided an email with a link to "MPellSolutions to redeem my gift card. MPELL then instructs me to purchase either a money order or cashiers check for $2.95 and send them or they won't process a request for me to receive the promised $100.00. I called Go-Dish on Monday evening (Nov 30, 2015) and a lady who only identified herself as the night supervisor was pretty hostile and insisted on telling me that I had no choice but to comply if I wanted the $100.
She did manage to stop talking over me as I insisted that I was going to remain polite, but respectfully disagreed with her and asked for the name and contact information to a supervisor. She gave me the name "Dusty" and stated that he wasn't in. She also gave me a regular number, which I will follow up with.
There are certainly some ad issues at stake here, along with very deceptive customer service principles.
This reviewer shared experience about "false advertisement" and wants this business to offer any options to resolve the issue as the author lost $100. This person is overall dissatisfied with Godish. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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